This week's stream focused on ways we can support and train others whilst we work remotely. Although a necessary tool whilst we are in lockdown, this is a fantastic tool to know when working remotely. The notes for the session are here and the stream is included below!
In the stream we looked at using Chrome Remote Desktop as the tool we demonstrated, so this week's top tips will be for training and supporting others with technology as remotely we know it can be a difficult task!
1. Motivate. A key part of training is to motivate the person being trained, they need a reason as to why learning this new programme or whatever is useful for them. People do not want their time wasted and need justification of why this is a good use of their time.
2. Communicate. Despite demonstrating on someone's screen, they still need clear, concise communication as you would if training person. Likewise make sure the person you are showing, communicates back, the signs of someone being confused are harder to see virtually.
3. Understand Learning Styles. A live demonstration may not be the most useful tool for training for all your team. People learn in different ways so this may not be effective for everyone. If someone is struggling you could type them up bullet point instructions or send a screencast they can rewatch. Everyone is different.
4. Feedback. It is important to receive feedback to make sure the software you are trying to implement is suitable for your team. Without discussion you will be unable to either help train someone further to help fix the issue or having, or even realise maybe the software wasn't suitable. Whilst in lockdown having effective and suitable tools in place is key, and just because something works for you, does not mean it does for everyone else.
5. Group sessions. If possible, teach everyone as a group. This can sometimes aid questions other's wont think of at the time, as well as demonstrate who has a clearer understanding and can assist others when having issues. This could be done on software like Microsoft Teams, where during a group call the trainer can broadcast their screen.
Since lockdown many businesses have had to adapt quickly into using digital platforms to help their business, that doesn't mean your team can't become an expert in it and still use it after the lockdown.
Due to the bank holiday next week, our next stream is on the 15th May, and we shall be focusing on creating web based apps using Glide. If you cannot wait two week, we have previously done a similar talk which you can view here. See you in two weeks!
Showing posts with label communication. Show all posts
Showing posts with label communication. Show all posts
Friday, 1 May 2020
Friday, 24 April 2020
Friday Focus: Effective Digital Communication
Another Friday and another Friday Focus. This week we were focusing on Effective Digital Communication. If you didn't manage to watch our stream you can watch it below and here are the notes for this session.
As we used Discord as an example platform this week, our top tips are going to be focused around that. It's a really useful tool that is being utilised by work places and digital communities a like so a tool worth an explore. Here are our top tips for using Discord:
1) Active your Keybinds. We are all familar with keyboard shortcuts like CTRL+C for copy, but some tools, including Discord, allow you to set your own shortcuts. This can be used for really useful tools, such as a push to mute/talk key when in voice chat to quickly mute your mike in a chat.
2) In app audio settings. We aren't all blessed with a quality microphone, fortunately Discord has some tools that can improve your sound! The only negative is that you cannot hear your sound yourself so it'll be a team effort to get your sound right but a really great setting from the app.
3) Using the pager. This obviously is inspired by the now outdated pager, and as you'd expect it allows you send direct notifications to those in a chat or even to a direct user. Great for when you need to send out an important update or need a response.
4) Use typographical emphasis. Sometimes a word just needs to be bold to really drive home a point. Fortunately you can! Discord allows for bold, italics, underlined and strike through formatting of your text. You simply put * * around what you want to be bold and it's done. You can find a full list of options on the support page.
5) Control your notifications. Discord is used by so many communities and if you are in multiple servers, the notifications and become overwhelming. Particularly in larger groups, that can be a lot of messages! Fortunately you are able to mute servers so you aren't drowning in them every time you log in! Also great if you want to turn off notifications of a work chat when not working to be able to relax.
Will you be looking at Discord for your business? What other tools are you considering from our stream? We will see you next Friday for our Friday Focus which is going to explore Supporting and Training Others with Technology and specifically using Chrome Remote Desktop. See you Friday!
As we used Discord as an example platform this week, our top tips are going to be focused around that. It's a really useful tool that is being utilised by work places and digital communities a like so a tool worth an explore. Here are our top tips for using Discord:
1) Active your Keybinds. We are all familar with keyboard shortcuts like CTRL+C for copy, but some tools, including Discord, allow you to set your own shortcuts. This can be used for really useful tools, such as a push to mute/talk key when in voice chat to quickly mute your mike in a chat.
2) In app audio settings. We aren't all blessed with a quality microphone, fortunately Discord has some tools that can improve your sound! The only negative is that you cannot hear your sound yourself so it'll be a team effort to get your sound right but a really great setting from the app.
3) Using the pager. This obviously is inspired by the now outdated pager, and as you'd expect it allows you send direct notifications to those in a chat or even to a direct user. Great for when you need to send out an important update or need a response.
4) Use typographical emphasis. Sometimes a word just needs to be bold to really drive home a point. Fortunately you can! Discord allows for bold, italics, underlined and strike through formatting of your text. You simply put * * around what you want to be bold and it's done. You can find a full list of options on the support page.
5) Control your notifications. Discord is used by so many communities and if you are in multiple servers, the notifications and become overwhelming. Particularly in larger groups, that can be a lot of messages! Fortunately you are able to mute servers so you aren't drowning in them every time you log in! Also great if you want to turn off notifications of a work chat when not working to be able to relax.
Will you be looking at Discord for your business? What other tools are you considering from our stream? We will see you next Friday for our Friday Focus which is going to explore Supporting and Training Others with Technology and specifically using Chrome Remote Desktop. See you Friday!
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